Refund policy

It's okay if you change your mind, we offer a 28 day returns policy so long as the product is unopened and unused. If the product is returned to us opened and used, for reasons of health and hygiene we will not offer a refund/exchange.

*Lottie London does not cover the return shipping fee.

We can only accept returns which have been bought directly from lottie.london with valid proof of purchase (order number) and can't consider returns from any other retailers/stockists. If you have purchased a product at one of our retailers/stockists, please contact them directly.

*The original postage fee for the order is not included in the refund due to this service already being provided.

Lottie London monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

For more info, please click here